From Development to Opening Day

Opening a new attraction requires far more than completing construction and installing the rides. The organization, people, procedures, training, systems, and operating standards all need to be ready before the first guest arrives.

ITPS provides comprehensive Pre-Opening Operations Planning for new theme parks, water parks, family entertainment centers, visitor attractions, and other leisure developments worldwide.

We work alongside owners, developers, designers, vendors, and the emerging management team to build the operational foundation of the project while design and construction are still underway.

Preparing the Operation

Every project is different, and our involvement is tailored to its specific needs and development schedule. This may involve a complete pre-opening program for a new development or specific planning, procedures, training, or readiness needs for an existing operation. Services may include:

- Operational organization and staffing plans
- Job descriptions and departmental responsibilities
- Operating policies, procedures, and manuals
- Ride and attraction operating procedures
- Admissions, guest services, food, retail, and other operating programs
- Safety and risk-management programs
- Operational design review
- Capacity, guest flow, and back-of-house planning
- Ride manufacturer, vendor, and supplier coordination
- Training programs and hands-on employee training
- Operational testing and readiness planning
- Opening-day and post-opening support

Experience Before the Doors Open

Many operating problems begin long before opening day. Decisions made during design, procurement, construction, and staffing can directly affect capacity, labor requirements, guest flow, safety, revenue, and the overall guest experience.

ITPS brings an operator's perspective into the development process, helping identify these issues while there is still time to address them.

We have worked alongside local teams around the world, adapting proven operating practices to the individual project, market, culture, and management organization.

Building a Team That Can Take Ownership

Our objective is not simply to create manuals and procedures.

It is to prepare the park's management and employees to understand, operate, and ultimately take ownership of the systems and procedures developed for the operation.

By opening day, the physical project and the operating organization should come together as one.

Plan It. Prepare It. Train It. Open Ready.