“At ITPS…Fun is a SERIOUS Business!

Ride Operations Audits

Third-Party Audits Improve Operations and Guest Satisfaction

A Rides Operational Audit includes a full appraisal of the facility’s rides department operation through visual observation. ITPS will audit the facility’s rides and attractions in an attempt to assess the level of guest safety, service, efficiency, and entertainment value that the park offers. Through an analysis of each ride, attraction, operator position, and guest services offered, ITPS will make recommendations towards the improvement of the overall rides and attractions program.

ITPS utilizes a mobile inspection app to create a customized checklist and perform the operations audit for your facility. This software allows itps to ensure the facility’s policies and procedures are adhered to consistently. Audits also utilize a scoring system to allow comparisions to past audits. Any major findings can be e-mailed from the field at the time of the audit

Ride operations audits conducted by the ITPS team follows a format that allows for each auditor to observe and note a checklist of important items including:

Safety. This series of checks examines each ride’s presence of a fire extinguisher, placement and functionality of entrance and exit gates / fencing / restricted areas, ride signage, proximity of the operator to control panel and emergency buttons, and the employee’s level of distraction.

Ride Operation. In these observations, we watch for operators to properly check heights of riders, make sure entrance and exit gates are properly secure, that restraints are properly checked, and that operators are in their designated safety zones, as well as check for use of hand signals, visual scans, and verbal cues, safety spiels, and overall attentiveness.

Efficiency. Here, we watch operators for proper grouping of guests, efficiency in loading and unloading, ride balancing, handling wait times, and ability to fill a ride to capacity.

Show. In this category, we observe the operators’ grooming standards, adherence to uniform standards, and non-verbal communications.

Courtesy. This series of audit checks notes how each operator verbally acknowledges guests, their level of helpfulness, their level of friendliness, and their ability to create memorable experiences.

Cleanliness. For this check, we note overall cleanliness of the ride, surrounding ride area, and vehicles as applicable and as much as possible.

“At Hersheypark, our systems, procedures, and teams are audited on a regular basis as the safety and security of our guests and employees is paramount. In our long-standing experience, International Theme Park Services conducts effective and comprehensive audits. Their organization takes its time to thoroughly understand our operation on multiple levels to performing the audit. With years of industry experience, we have found International Theme Park Services to be easy with which to work in coordinating efforts, and the staff is friendly and helpful.”

Laura Woodburn - Hersheypark Director of Operations

ITPS has conducted audits for all aspects of the operation including:  Ride Operations, Maintenance and Safety, Food & Beverage, Merchandise, Games, Guest Services, Group Sales.  A sampling of clients are listed below.

La Feria Chapultepec Magico

Mexico City, Mexico

Hersheypark

Hershey, Pennsylvania, USA

Enchanted Kingdom

Manila, Philippines

Playcenter

Brazil

Grupo Magico

Mexico

Cincinnati Zoo

Cincinnati, Ohio, USA

Fort Worth Zoo

Fort Worth, Texas, USA



Feasibility Analysis - Design / Masterplanning - Pre-Opening Operations Planning - Management

Contact ITPS

2195 Victory Parkway
Cincinnati, Ohio 45206
United States of America
Phone: 513-381-6131
Fax: 513-381-2756
http://www.interthemepark.com
itps@interthemepark.com